Privacy policy

RETURN & REFUND POLICY

At AURAÈ HAIR, we carefully inspect every order before it is shipped to ensure that your hair arrives in the best possible condition.

RETURNS & REFUNDS

Please make sure you are 100% certain about your purchase before placing your order.

If you receive your order and the hair is in perfect condition but you simply change your mind, please contact us on the same day your order is delivered. Requests made after the day of delivery may not be accepted.

Hair must be:

Unused and unworn

Unwashed

Untangled

Free from products, oils, sprays or other treatments

In its original condition and packaging

Free from any alterations, cutting, colouring, bleaching or styling

Once the hair has been worn, washed, coloured, bleached, cut, installed or otherwise altered, it is not eligible for a return or refund.

DAMAGED OR INCORRECT ORDERS

If you believe there is a problem with your order, please contact us within 24 hours of delivery and provide clear photos/videos of the hair and packaging.

We will review the issue and, if the problem is confirmed to be our responsibility, we will work with you to find an appropriate solution.

Please do not alter, wash, colour, bleach or install the hair before contacting us about a potential issue, as this may affect our ability to assess the claim.

IMPORTANT

AURAÈ HAIR does not accept returns or refunds based solely on a change of mind after the applicable return period has passed.

By placing an order, customers confirm that they have read and agreed to our policies.

Thank you for choosing AURAÈ HAIR